Privacy Policy

1. Introduction

Shadi Mubarak ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our privacy practices.

2. Information We Collect

3. How We Use Your Information

We use the collected information for:

• Providing and improving our services
• Processing transactions and sending confirmations
• Communicating about your account and requests
• Marketing and promotional purposes (with your consent)
• Personalizing your experience
• Compliance with legal obligations
• Fraud prevention and security
• Analytics and research

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Consent: You have given explicit consent for processing
• Contract: Processing is necessary to fulfill a contract with you
• Legal Obligation: We are required by law to process your data
• Legitimate Interests: Processing is necessary for our legitimate business interests

5. Data Sharing and Disclosure

We may share your information with:

• Vendors and service providers you interact with
• Payment processors and financial institutions
• Marketing partners (with your consent)
• Legal authorities when required by law
• Business partners in case of merger or acquisition

We do not sell your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Typically, we retain data for:

• Account data: Duration of your account and 2 years thereafter
• Transaction data: 7 years (for accounting and tax purposes)
• Marketing data: Until you unsubscribe

7. Your Rights

8. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure firewalls and intrusion detection
• Regular security audits and assessments
• Employee training and access controls
• Compliance with international security standards

However, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect functionality of our service.

• Essential cookies: Required for platform functionality
• Analytics cookies: Help us understand usage patterns
• Marketing cookies: Used for targeted advertising (with consent)

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws. By using our platform, you consent to such transfers. We ensure adequate safeguards through Standard Contractual Clauses and other mechanisms.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective immediately upon posting to our website. Your continued use of our services indicates your acceptance of the updated policy.

14. Contact Us

For privacy-related inquiries or to exercise your rights, please contact us at:

15. GDPR Data Protection Officer

As required under GDPR, we maintain data protection compliance standards. If you have concerns about how we handle your data or believe we have violated GDPR, you have the right to lodge a complaint with your local data protection authority.